Resources

REFUNDS

The request for refund is made in writing to the Administration Manager using Fee Refund Application which is available from the website or upon request from the Administration Manager.


The CEO is the person responsible for approval of fee refund applications.


Students are provided with the refund policy and student enrollment form prior to enrollment. The Fee Refund Application
Form and information is always available from the Administration Manager.

DOWNLOAD APPLICATION FORM

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COMPLAINTS & APPEALS

If we do not resolve or finalise complaints or appeals within 60 days, the complainant will be notified in writing by the Administration Manager.


Northern Territory Training Services maintains a supportive and fair environment, which allows training participants, staff and stakeholders to lodge complaints. Complaints are ideally resolved as amicably as possible using this formal appeal process.

 

We will adhere to the National Complaints Code to respond to complaints about vocational education and the organisation itself. This means that our complaints process is:

  • well publicised and explained;

  • accessible so you can lodge complaints and appeals by phone, electronically or in writing;

  • fair and protect your rights;

  • free so you can lodge a complaint without charge;

  • handled in a manner that protects your privacy;

  • transparent, equitable, objective and unbiased;

  • comprehensive so that it effectively resolves a variety of complaints such as student dissatisfaction,

  • assessment outcomes, poor service, fraud, misconduct etc;

DOWNLOAD APPLICATION FORM

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STUDENT INFORMATION REQUIRED

Unique Student Identifier (USI)

 

It is a compulsory legal requirement for all VET students who undertake nationally recognised training with a Registered Training Organisation (RTO) to have a Unique Student Identifier (USI).

The USI is a randomly-generated alpha-numeric code allocated at no cost to an individual student who enters the Vocational Education and Training (VET) system. Once allocated the USI will stay with the student for life and be used to record any nationally recognised VET training undertaken by the student.

The process for creating a student USI takes about 5 minutes, and can be done online by visiting https://www.usi.gov.au/

Male Student

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